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Our Course Content
- Overview of Salesforce and its importance in CRM
- Understanding cloud computing and SaaS (Software as a Service)
- Salesforce Editions and Licensing
- Navigating the Salesforce interface
- Understanding key Salesforce terminology (objects, records, fields)
- Introduction to the Salesforce data model
- Creating, editing, and deleting records
- Importing and exporting data using Data Loader and Data Import Wizard
- Data validation rules and data quality best practices
- Introduction to reports and dashboards
- Customizing objects, fields, and page layouts
- Creating and managing custom objects
- Introduction to Record Types and Business Processes
- Setting up custom fields and formulas
- Understanding Workflow Rules
- Introduction to Process Builder and its use cases
- Creating and managing Approval Processes
- Using Flows for automation
- User roles, profiles, and permission sets
- Data access and sharing settings
- Best practices for user management and security
- Overview of the Service Cloud features
- Managing cases and service requests
- Introduction to Knowledge Base and Communities
- Understanding the customer service process
- Overview of Marketing Cloud features
- Email marketing, social media marketing, and customer journeys
- Understanding segmentation and targeting strategies
- Integration with Sales and Service Clouds
- Introduction to Apex (Salesforce programming language)
- Customizing Salesforce with Visualforce and Lightning Components
- API integration and data synchronization
- AppExchange and third-party integrations
- Salesforce implementation best practices
- Real-world case studies of successful Salesforce projects
- Tips for continuous learning and staying updated with Salesforce releases
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Things You Enjoy
- Accredited Training Partner
- Certified Training Partner
- Diversified Training Modules
- Tailored Courses
- Round-the-Clock Learning Access
- Weekly Assessment
- Placement Facilitation
